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TERMS & CONDITIONS

Effective date: February 2025

 

1. Services Provided

The Good Managers Guide is dedicated to supporting managers and leaders with practical learning tools, including:

  • Engaging Online Courses – Structured training programs designed to develop leadership skills.
  • Personalised Coaching – One-on-one guidance to help you grow and apply leadership techniques.
  • Templates and Newsletters – Actionable resources to assist in decision-making and strategic planning.
  • Proven Strategies – Research-backed approaches to leadership and management challenges.
  • Insightful Podcasts – Audio discussions on leadership trends and best practices.

By accessing our services, you acknowledge that they are designed for professional development and are not a substitute for formal qualifications or certifications.

 

2. Use of Services

  • Our services are available to individuals over the age of 18.
  • You agree to use our services responsibly and not engage in any unlawful or unethical conduct.
  • Access to The Good Managers Guide’s services, including recorded content, online courses, personalised coaching materials, templates, and other resources, is strictly limited to the individual who has purchased the service. You must not share, distribute, or allow others to use your login credentials or access any content provided under your account. Any unauthorised sharing may result in the immediate suspension or termination of access without a refund, and The Good Managers Guide reserves the right to take legal action where necessary.
  • We reserve the right to restrict or suspend access if we determine misuse or violations of these terms.

 

3. Payment and Subscription

  • All subscriptions are based on monthly plans, meaning customers are billed once per month on a recurring basis unless they cancel before the next billing cycle.
  • Customers may cancel their subscription at any time by submitting a cancellation request via their account settings or by contacting customer support.
    • The subscription will remain active until the end of the billing month in which the cancellation request was submitted.
    • No further payments will be taken after cancellation, but customers will not receive a pro-rata refund for unused time within the billing cycle.
  • Refunds are available within 14 days of purchase, provided that the service has not been accessed.
    • Access and activity records will be reviewed before approving any refund.
    • If a refund request is denied, we will provide a written response explaining why, including details of any Terms and Conditions violations.
One-Time Purchase Cancellation and Refund Policy
  • Refunds for one-time purchases are available within 14 days of purchase, provided that the content has not been accessed.
    • Access and activity records will be reviewed before approving any refund.
    • If a refund request is denied, we will provide a written response explaining why, including details of any Terms and Conditions violations.

 

4. Limitation of Liability

  • The Good Managers Guide strives to provide accurate and high-quality services, but we are not responsible for how you apply the information.
  • We are not liable for indirect damages, such as loss of business opportunities or earnings resulting from using our services.
  • Our total liability in any claim is limited to the amount you paid for the specific service within that subscription year.

 

5. Intellectual Property

  • All content, including courses, coaching materials, templates, and podcasts, is the intellectual property of The Good Managers Guide.
  • You may not copy, distribute, or use our content for commercial purposes without written permission.

 

6. Complaints and Dispute Resolution

  • If you are dissatisfied with our services, please contact our support team at [email protected] to resolve the issue.
  • We aim to respond to all complaints within 14 days and provide a resolution where possible.

 

7. Force Majeure

  • We are not responsible for service disruptions caused by events beyond our control, such as natural disasters or cyberattacks.
  • If such an event occurs, we will make reasonable efforts to resume normal service as soon as possible.

 

8. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes must be resolved through the courts of England and Wales.

 

9. Privacy Policy

Your use of our services is subject to The Good Managers Guide’s Privacy Policy, which outlines how we collect, use, and protect your personal data. You can read the full Privacy Policy on our website.

 

10. Changes to Terms

  • We may update these Terms and Conditions occasionally. Any changes will be communicated via email or on our website.
  • Continued use of our services after an update means you accept the revised terms.